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Posted: Sunday, August 6, 2017 12:05 AM


About the Job

Morrisville, NC -
Position Description

The Executive Director of North America eCommerce has end-to-end responsibility for all aspects of the NA eCommerce business. The role will hard line report to the global VP and GM of global .com and have close alignment with the NA Geography leadership team, including the heads of Consumer, Commercial and Marketing . This is a high energy role that will require the individual to develop the existing team while driving the day-to-day business across different customer segments.

The main mission of the role is to lead the team to achieve the budgeted P&L targets and to aggressively grow the eCommerce business across NA. The role is also focused on improving operations to deliver the best customer experiences, building and retaining the customer relationship, and accumulating customer insights to feed back to the rest of the organization.

The ideal candidate will be an analytical thinker and leader who manages a highly motivated Sales and Marketing organization, has the ability to develop and execute online campaigns, and develops processes that drive customer satisfaction of the online customer base on a consistent basis. The candidate will have familiarity with Digital Marketing, Web Merchandising, UI/UX and back-end processes of web development to properly appreciate the issues and provide direction to the teams. The candidate must also have familiarity with inbound telesales and chat organizations and understanding of supply chain process and management.

The Executive Director has full P&L responsibility for the eCommerce business across the NA markets and should have 10+ years experience in managing a P/L with hands-on eCommerce experience in dealing with end user customers across the entire sales and marketing life cycle.

• Previously managed an eCommerce or Web team in any industry. Electronics industry experience in a B2C environment highly desirable.
• Ability to use data and metrics to inform decisions and guide investments
• Managed a significant sized P&L in a Global company or for mid-sized domestic company
• People management and resource planning experience in a culturally diverse environment spread across multiple countries/regions with infrequent travel.
• Self starter with strong communication skills and the ability to gain support for eCommerce initiatives from other departmental heads and peers.
• Experience of developing multi-year budgets and plans and the ability to take those to execution
• High-level Digital Marketing experience across paid media, search, social and affiliate

Additional Skills:
• P&L Management
• Digital Marketing
• Onsite User Experience
• International eCommerce
• Merchandising Management
• eCommerce Strategy

Interested candidates please send resume in Word format to or call Lynn Bell at 919-607-5704. Please reference job code 257641 when responding to this ad.

• Location: Morrisville, NC, Raleigh / Durham

• Post ID: 42040453 raleigh is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017